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Unless otherwise stated, you will be responsible for all software licenses. Some of the common exceptions are when we provide Windows licenses with your dedicated server under the SPLA scheme for a monthly fee, when we provide Sophos anti-virus with your server, and if you have selected a control panel which we offer with our licensing. To be as flexable as possible, we will install operating systems where you provide us with a license (for example RedHat Enterprise), once the operating system is installed and the server is online you should be able to install any control panel or other software remotly.
Who owns the server hardware?
What operating system can I have on my dedicated server?
What control panels can I have on my dedicated server?
Who pays the software licensing costs?
What payment methods are accepted?
What is Bandwidth or Data-Transfer?
Is my connection capped or rate-limited?
Can I run xyz game server?
Can I have a custom specification server?
I have more than one server, can I have a LAN?
What if my server requires a reboot?
What if I lock my self out of the server?
How long does it take to setup?
Is there a minimum contract?
Where are the servers located?
Are the IP addresses UK listed?
Can I set reverse DNS on my IP Addresses?
Do you provide any backup solutions?
What are the additional bandwidth charges?
Is the server burstable at busy times?
Can I telephone you?
Can I run VOIP on the server?
Do you provide KVM over IP?
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