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If for some reason you lock yourself out when configuring a software firewall, we will go into your server and remove the rule which prevents your access. Hopefully you will never need us to do this, but its supprisingly common and we've never had a client do it more than once! We recommend that clients use a script that resets the firewall to blank rules after 3 minutes while you are testing rules, our support staff may be able to provide some assistance with such scripts - alternativly the open source community does have a few.
Who owns the server hardware?
What operating system can I have on my dedicated server?
What control panels can I have on my dedicated server?
Who pays the software licensing costs?
What payment methods are accepted?
What is Bandwidth or Data-Transfer?
Is my connection capped or rate-limited?
Can I run xyz game server?
Can I have a custom specification server?
I have more than one server, can I have a LAN?
What if my server requires a reboot?
What if I lock my self out of the server?
How long does it take to setup?
Is there a minimum contract?
Where are the servers located?
Are the IP addresses UK listed?
Can I set reverse DNS on my IP Addresses?
Do you provide any backup solutions?
What are the additional bandwidth charges?
Is the server burstable at busy times?
Can I telephone you?
Can I run VOIP on the server?
Do you provide KVM over IP?
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