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We provide clients with a high level of email based support service, we find this is the most efficient way of dealing with issues as error messages, traceroutes, configurations, and the description of the problem itself can be clearly written down and sent to us. In the odd emergency circumstance where you may be unable to be at a computer and have a issue which requires dealing with right away, we provide all clients with a 24 hour emergency telephone number. In an emergency you will be able to speak to someone, even at 3am.
Who owns the server hardware?
What operating system can I have on my dedicated server?
What control panels can I have on my dedicated server?
Who pays the software licensing costs?
What payment methods are accepted?
What is Bandwidth or Data-Transfer?
Is my connection capped or rate-limited?
Can I run xyz game server?
Can I have a custom specification server?
I have more than one server, can I have a LAN?
What if my server requires a reboot?
What if I lock my self out of the server?
How long does it take to setup?
Is there a minimum contract?
Where are the servers located?
Are the IP addresses UK listed?
Can I set reverse DNS on my IP Addresses?
Do you provide any backup solutions?
What are the additional bandwidth charges?
Is the server burstable at busy times?
Can I telephone you?
Can I run VOIP on the server?
Do you provide KVM over IP?
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